What our clients ask us
Q How do I successfully light a fire?
A Take a look at this informative video on how to successfully light a fire (http://www.nzhha.co.nz/woodfire)
Q How often should I have my wood burner / open fire serviced and swept?
A At least once a year to ensure the safety and efficiency of the appliance/chimney. All manufacturers stipulate an annual service and in many insurance companies require evidence of due care and maintenance in the event of a claim. Property Managers and Landlords are responsible for the maintenance and safety of chimneys and wood burners so an annual inspection is strongly recommended for these properties. Informing tenants on proper use and care of the appliance is also strongly recommended. (See Government's Building and Housing guidelines)
Q Do bricks and air tubes have to be replaced?
A Fire bricks protect steel from overheating and starting to warp, prolonging the life of the wood burner. Bricks should be replaced when they are crumbling. It is okay to use cracked fire bricks which is a common occurrence. Air tubes control the airflow into the fire box, which is essential for your fire to perform efficiently. If the air tube is missing or broken too much air enters the firebox which over-fires the fire box which means loss of control from the air control knob or slide.
Q What wood burner should I purchase for my home?
A It is best to arrange an on-site visit BEFORE purchasing a wood burner for your home. There are many factors to be taken into consideration in choosing the fire type and site for your new appliance, not just room size and fire heat output.
Q When is the best time of year to get my wood burner / open fire serviced?
A Spring and Summer are the best time of year. There is no wait time, and it often is a time when discounts are offered. Worried about birds nesting? If a bird nests after we have swept we can return and remove the nest and put bird nesting on. Still using the fire? That is ok. It doesn’t matter if you continue to use your fire after it is swept (although it must be cold to be serviced on the day).
Q Why install a woodburner?
A Wood is carbon neutral and is also the cheapest form of heating when burned in a well maintained wood burner. You can reduce your power bills even further by installing a wetback or hot water booster system with your compliant wood burner. Roger can discuss these options with you. Currently those living on more than two hectares of land can install non-clean air 'rural' woodburners and second hand appliances.
Q What wood should I use?
A Most manufacturers recommend that soft wood (pine and mac) be burned to comply with NZ standards and to make lighting the fire easier (hard woods are not good for lighting fires). Most importantly the wood needs to be dry and seasoned (kept under cover for a year to dry out). DO NOT BURN rubbish, plastic or driftwood in your fire.
Q What is a baffle and does it need to be replaced?
A Baffles create a barrier between the fire and the top of the wood stove, as well as a path for the smoke and gases to follow toward the stove pipe. They also reflect the heat back toward the fire, causing a secondary combustion during which most of the gases are burned off, resulting in an efficient burn, and they prevent smoke from blowing back out of the stove when the door is opened. Baffles are made of steel, cast iron, firebrick, ceramic fiber board, or a combination of these, according to the Wood Heat Organization. Because they're exposed to such intense heat, they must eventually be replaced. Using a fire without a baffle is not recommended as the bottom of the flue will start to burn out.
Q Do you offer a discount for Grey Power and Gold Card holders?
Q What happens during an inspection and sweep?
A Servicing your fire one person will take up to ¾ of an hour, longer for ranges and some fires with complicated baffle systems or if we are working from the roof. The firebox is checked and the chimney swept. Normally this will be done from inside, however, some wood burners must be swept from the roof. Other work from the roof that needs to be done as required are cowl replacements, flashing checks and repairs (eg leaks). You will be left with a certificate outlining the current state of the fire and any repair work required (if parts are required that we do not have on the day).
Q Why is my chimney smoking? Why can I smell smoke in the house?
A It may need sweeping or parts replacing. Lighting the fire correctly is essential to make sure it is hot enough to move smoke up the chimney. Only burn dry wood and kindling. Do not burn coal unless the fire is designed for this. Some types of wood can create fine soot and block the chimney quickly as can burning the fire on low regularly. Burning rubbish and drift wood can also cause creosote build up. Some wind conditions can cause blow back. If you are worried call us to come and inspect.
Q I already have a wood burner but I want to replace it. Do I need a Council Permit?